Privacy Policy

This policy explains how Verde Power Pty Ltd (ABN 77 702 038 499), referred to as "Verde Power", "we" or "us", handles personal information collected through verdepower.com.au. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

When you submit an enquiry through our website, we collect your name, business or strata name, email address, phone number, the services you are interested in, and any details you include in your message.

When you visit the site, our hosting provider automatically records standard technical information such as your IP address, browser type and the pages you request. We do not use analytics or advertising cookies, and we do not track you across other websites.

We also collect information you give us directly, for example by phone, by email, or during a site assessment.

We use your information to respond to your enquiry, arrange and carry out site assessments, prepare proposals, deliver and support the work you engage us for, and meet our legal and regulatory obligations, such as electrical compliance certificates and network approvals.

We will not sell your personal information, and we will not use it for marketing unrelated to your enquiry without your consent.

We only share personal information where it is needed to provide our services or required by law. This may include:

• Distribution network service providers (DNSPs), retailers and government bodies, when lodging connection applications, compliance certificates or incentive claims for your project.
• Service providers who help us run our business, such as our website host (Vercel) and our email delivery provider (Resend), which transmit and store enquiry information on our behalf.
• Professional advisers, such as our accountants and insurers, where necessary.

Our website host and email delivery provider may store or process information on servers located outside Australia, including in the United States. We take reasonable steps to ensure these providers protect your information in a way that is consistent with the Australian Privacy Principles.

Our website also loads fonts from Google and some images from third-party image hosts. When your browser requests these files, those providers receive your IP address.

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure. Our website is served over an encrypted connection (HTTPS), and access to enquiry information is limited to people who need it. We keep personal information only for as long as we need it for the purposes above or as required by law, and then securely delete or de-identify it.

You can ask to access the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.